Refund policy

Return & Refund Policy — SNG-Enterprises

At SNG-Enterprises, we aim to provide high-quality products and a seamless shopping experience. If you encounter any issue with your order, our Return & Refund Policy is designed to assist you with quick and fair resolutions.

1. Eligibility for Returns & Exchanges

You may request a return or exchange under the following conditions:

  • The product received is damaged, defective, or incorrect.

  • Items must be reported within 48 hours of delivery.

  • Products must remain unused, unwashed, and in their original packaging.

Note: We do not accept returns for reasons such as change of mind, dislike of colour/design, or measurement preferences unless the item is defective.

2. How to Report a Damaged or Incorrect Item

If you receive a damaged or incorrect product, please contact us in writing via email at:
📧 sales@sng-enterprises.in

When contacting us, include the following details to speed up the process:

  • Order Number

  • Product Code & Description

  • Photo and/or video evidence of the issue

  • Clear description of the problem (Damaged / Incorrect Item)

Our Admin Team will review your request and provide the next steps.

3. Replacement or Refund

Once your claim is verified:

For Damaged or Incorrect Items

You are eligible for either:

  • A free replacement, or

  • A full refund to your original payment method

Refunds are processed within 5–7 working days after approval.

For Missing Items

Missing items will be:

  • Replaced, or

  • Credited to your account after verification.

4. Return Pickup Process

  • In eligible cases, SNG-Enterprises will arrange reverse pickup (where available).

  • Customers must ensure the item is securely packed in its original packaging.

  • In locations where pickup is unavailable, customers may be asked to ship the product back, and we will reimburse the shipping cost (for approved cases only).

5. Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return unless damaged or defective:

  • Products sold on clearance

  • Items altered or customised as per customer request

  • Goods purchased in bulk quantities for wholesale

  • Used or partially used products

6. Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once the order is shipped, cancellation is not possible — however, quality-related issues will be handled under our Return & Refund guidelines.

7. Delayed or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • First, check your bank account or payment provider.

  • Then contact your bank for processing updates.

  • If the issue persists, contact our support team at sales@sng-enterprises.in.